General Terms and Conditions:

  1. Refurbished and pre-owned devices are sold “as is” and without any warranties, unless otherwise specified in the product description or additional warranty purchase.

  2. All devices have undergone a thorough inspection and testing process to ensure they are fully functional and in great condition, but we cannot guarantee that they will meet all of your expectations or requirements.

  3. All sales are final and no refunds or exchanges will be offered, unless there is a defect or issue with the device that was not disclosed in the product description or inspection process.

  4. Warranty periods may vary depending on the device, but typically range from 30 days to 1 year. The warranty covers any defects or issues with the device that are not a result of normal wear and tear or user damage.

  5. The warranty does not cover any software or third-party hardware issues, such as viruses, malware, or software crashes. We are not responsible for any data loss or damage that may occur during the repair or replacement process.

  6. We are not responsible for any damage or loss caused by shipping or delivery, unless it is due to our negligence.

  7. We reserve the right to refuse service or cancel an order at any time, for any reason.

  8. All devices are sold for personal use only and may not be resold without our prior written consent.

  9. By purchasing a device from us, you agree to indemnify and hold us harmless from any and all claims, damages, or expenses that may arise from your use or misuse of the device.

  10. These terms and conditions are subject to change at any time, without prior notice. It is your responsibility to review these terms and conditions before making a purchase.

Payment Policy:

  1. In the event of any dispute regarding payment for goods or services purchased through our website, customers are required to notify us promptly via our designated contact channels.
    Upon receipt of a dispute notification, our team will investigate the matter thoroughly to determine the validity of the claim.
  2. We implement stringent security measures to safeguard against fraudulent transactions. However, in the rare event of a fraudulent payment, our liability is limited as outlined below:
    We are not liable for any losses incurred due to unauthorized transactions or fraudulent activities.
    Customers are responsible for ensuring the security of their payment information and promptly reporting any suspicious activity to us.
    We reserve the right to suspend or terminate accounts involved in fraudulent activities.
  3. Customers initiating chargebacks without prior communication with us may be subject to account suspension or legal action to recover any incurred losses.
    Chargeback disputes must be raised within the timeframe specified by the payment processor. Failure to do so may result in the forfeiture of the dispute rights.
  4. Following the investigation of a payment dispute, we will provide a resolution based on the findings.
    Our decision regarding the dispute resolution is final and binding.
  5. To the fullest extent permitted by law, we disclaim all liability for losses, damages, or expenses arising from payment disputes, including but not limited to consequential damages, lost profits, or legal fees.
    Our liability is limited to the extent of the transaction amount paid by the customer.
    Amendment of Policy:
  6. We reserve the right to modify or update this Payment Dispute Policy at any time without prior notice. It is the responsibility of customers to review the terms periodically for any changes.
    By using our website and making payments for goods or services, customers acknowledge and agree to abide by the terms and conditions outlined in this Payment Dispute Policy.
Select your currency
NZD New Zealand dollar
X