At ZZE TECH, we want you to shop with confidence. If you're not fully satisfied with your purchase, we offer a 14-day return or exchange policy on all Pre-Owned and Refurbished products. Just ensure items are returned in their original condition along with the invoice or order confirmation.

12-Month Return-to-Base Warranty

We offer a 12-month return-to-base warranty on all products (unless otherwise stated). This warranty is valid for 365 days from the invoice date and ensures peace of mind with every purchase.

Returns & Exchanges – 14 Day Policy

You may return or exchange any Refurbished or Pre-Owned product within 14 days of receiving it, as long as it is in its original condition and you can provide proof of purchase (invoice or order confirmation).

  • For change-of-mind returns, the buyer is responsible for all return shipping costs.
  • If your item arrives damaged or develops a fault within the return window, we’ll cover the cost of return shipping with a prepaid label.

Warranty Exclusions:

Your warranty will be void if the device has:

  • Physical or liquid damage
  • Been tampered with
  • Undergone unauthorised repairs, modifications, or third-party servicing

What You’ll Need for a Warranty Claim

  • To process your claim, please provide:
  • The original receipt or a copy of your order confirmation email
  • Claims cannot be accepted without valid proof of purchase

Damaged on Arrival Policy

  • Every device is carefully tested and securely packaged, but rare shipping damage can occur.
  • If your device arrives damaged:

Damaged on Delivery?

  • We take great care when packing and shipping your device, but in the rare event that it arrives damaged:
  • Notify us within 48 hours of receiving your delivery by emailing [email protected]
  • Our support team will respond promptly, typically within 24 hours
  • Important: We are unable to accept damage claims reported more than 24 hours after delivery.